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Internship Details

Customer Service Executive

Location Khar west, Mumbai

Purpose of the Role To meet sales targets and best represent Stemline to customers

at all times.

Reporting &

Accountability

Studio Manager

Positions reporting

into this position

Requires a lot of coordination with artists and delivery boys.

Role &

Responsibilities

Order management & Sales

 To process orders as per client specifications and internal

SOPs

 To up sell products and services

 To coordinate effectively with artists and delivery team to

execute orders

 To enters and verify information in the studio order sheet

 To prepare the studio production sheet and delivery sheet.

 To makes the reminder calls to customers

Production

 To write the message on the message card

 To prepare and print the delivery challan

 To coordinate for purchase of any accessories, if required

 To inserts the message card in the arrangement after the

arrangement is made

 To take and download photograph of the arrangement

Deliveries

 To make delivery plans for next set of deliveries basis

defied criteria

 To issues advances to make the deliveries

 To attend to calls from delivery boys and resolve delivery

issues

 To send confirmation to client after delivery – maybe

Whatsapp the arrangement

 To collect challans post delivery and send to accounts

 To check log books of delivery boys for reimbursements

processing

Billing and collections

 To email studio order sheet to accountant on a daily basis

 To send challans to accountant daily

 To coordinate with accountant and delivery boys for

collections

 To report collected money to accountant and deposit as

advised

No. of Positions

1

Application Deadline

Apply by: 15th Jan `17

Stipend

Rs. 15000-15000

About Company

Stemline Floral Design offers expert floral services, specializing in the creation of event-based, purpose-driven floral arrangements. Established in 1981 as a home business, Stemline opened its retail showroom in 1995. From relying on friends and family for most orders, Stemline has grown to become a leading floral designer offering its arrangements for any occasion across Mumbai. Whether it is the beautification of home and living spaces, the celebration of a joyous occasion or simply a happy moment. At Stemline, we take of all your floral needs.

Stemline boasts of over 1500 registered clients today, which includes an impressive number of high profile individuals, large corporations and premium hospitality organizations. Stemline executes an average of 100 events in a year.

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