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Internship Details

About Internship:

Community Operations is pioneering how Uber manages support for our community of rider and driver partner around the globe. Uber relies on the COEs to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes.
The GFPS team is the first of its kind support initiative which is currently aligned to serving markets in India, NorthAM, ANZ. The primary objective of this team is to identify and un ban false positives from global mastermind rules and provide insights to the Risk team on both fraud intel as well as on mastermind rules with very high false positives. The team also works on manual reviews for Global Risk team as well as region-specific flagged fare reviews in order to generate insights and feedback on improving loss savings due to the rider and driver fraud. Currently, the MFI team works for Risk, Comm Ops, and Central Ops.

Roles and Responsibilities:

Build, operate, scale and improve Community Operations with a heavy focus on solving problems and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing stakeholder relationships across the larger business to set the right expectations and deliver on them.

What you will do:
Examine documents for the following four factors: relevance, responsiveness, privilege, and confidentiality
Summarise, tab, highlight, chart, and collect certain documents or information gleaned from the documents
Provide accurate, valid and complete information by using the right methods/tools.
Independent decision making
Ready to work in a challenging and Target based environment.
Achievement of Targets on a monthly basis.
Strong Soft Skills & need to have good command over English.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.

Perks:

1. Certificate
2. Letter of recommendation
3. Informal dress code, 5 days a week, Free snacks & beverages.

No. of Positions

5

Skills Required

Application Deadline

Apply by: 27th Aug `19

Stipend

Rs. 15000-15000

About Company

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

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