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Internship Details

As Reelo experiences hyper-growth, it is important for us to maintain focus on our fundamentals. Our client relationship team focuses on training, re-engaging and retaining clients (we are a loyalty company after all), and consequently, it is imperative that we maintain a high save rate! Our Client Relationship Manager is the best way to keep our network growing and our client base healthy

As a Client Relationship Specialist, you will play a key role in communicating with clients to resolve their concerns and queries and help them understand the value of the product, and also help them use the product seamlessly.

Here’s what you’ll do every day:

1. Onboard a client with setup and training of the staff so that they understand the features use the system efficiently on the floor.

2. Manage relationship with clients and communicate with them on phone and meet them to resolve their concerns and queries.

3. Identify problems and suggest viable solutions or ideas with clients to make them use the product to its full extent.

4. Go the extra mile to delight clients and facilitate future sales.

5. Handle inbound cancellation requests from all channels

6. Work closely with account managers, support and sales

7. Show month over month improvement in client retention and save rates

8. Re-onboard and manage saved clients until they are successfully re-engaged with our program

9. Ability to think outside the box to improve processes and create additional value


Requirements:

 1. Independent, results-driven, enthusiastic and energetic

2. Strong verbal and written communication skills

3. Flexibility to thrive in an entrepreneurial culture

4. Competitive with a ‘never give up and do not take no for an answer’ attitude

5. Ability to keep calm and composed with any client in any situation

6. Ability to think quickly on your feed and handle pressure with ease

7. Any prior sales experience is a bonus 


No. of Positions

3

Skills Required

Application Deadline

Apply by: 4th Jan `18

Stipend

Rs. 10000-25000

About Company

Reelo is the new fun and free experiential rewards program that offers one-of-a-kind rewards at local businesses. It replaces the boring -buy 10, get 1- offers with complimentary rewards that you will love. Members check-in by their mobile number, earn points that are redeemable for rewards unique to each Reelo partner. It's that simple. No extra loyalty cards needed, sign up once and your loyalty progress is tracked automatically every time you visit. Reelo offers loyalty programs to a wide variety of businesses including restaurants, coffee shops,spas, salons, retailers and more.


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