About

SG Global Support Services (SG) provides a complete outsourced solution for non-profit organizations and a cost effective platform for them to fundraise efficiently. It was set up in Kuala Lumpur, Malaysia as its regional office supporting 10 countries across the region (including India, Malaysia, Singapore, Thailand, Indonesia, Philippines, Hong Kong ,Taiwan, Korea and France). SG is currently expanding to India based on clients’ needs.

In view of the urgent needs of clients, SG is now working with IMaCS to support the operational requirements. In this regard, IMaCS invites applications from qualified candidates for the position of Customer Service Executive based at Delhi. 

JOB PURPOSE 

• Manage inbound and outbound calls by providing optimum service to customers. 

• Resolve customer service inquiries and issues promptly, ensure effective & timely follow up. 

• Maintain and ensure customers’ records are updated into customer database accurately. 

• Liaise with company’s clients in relation to customer service issues. 

• Prepare contact reports and analysis on inbound/outbound calls. 

• Support Supervisor/Manager to review work processes, identify and resolve process gaps through constructive feedback for continuous improvements where appropriate. 

KNOWLEDGE AND SKILLS 

• Strong command of English and Hindi. Ability to converse in Bengali, Kannada, Telugu and Punjabi will be advantageous too.

• Basic knowledge of MS Office Suite (Word, Excel & PowerPoint).

• Self-motivated individuals with integrity, drive to achieve targets and possessing good organizational skills. 

• 1 year of working experience in customer service industry with specialization in telesales or telemarketing role will be an added advantage.

• Freshers are welcome to apply.

ANY OTHER ATTRIBUTES 

• Mature, resourceful, tactful and diplomatic with the ability to communicate with people of all levels.

• Self-motivated individuals with integrity, drive to achieve targets and possessing good organizational skills. 

Salary will be at par with the industry norms. Vacancy available for multiple 'Customer Support 

Executive' positions; expected joining date: Immediate  

Interested candidate may email Resume to:

hr-india@sgsupport.com .

Only short-listed candidates will be notified. QUALIFIED WOMEN ARE ENCOURAGED TO APPLY. 














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